Policies and essential information

 

ATTENTION: SOME OF OUR POLICIES HAVE CHANGED OR BEEN TEMPORARILY UPDATED TO DUE TO COVID-19 CONCERNS IN THE COMMUNITY. 

Welcome to Heartland Music Together! Click the links below or scroll down to read our policies. Please feel free to call or email at any time if you have questions. 

 

How to contact us

Katie O'Dea, Director and registered teacher
Send Katie an email

Jean Walker, Administrator 
Send Jean an email 

 

 

Who to contact about:

  • Questions about online classes, see this page and/or contact Jean or Katie.
  • Scheduling a demo or makeup: If you have questions, please contact Jean. Sorry, no demos available while Classes are only online. 
  • Questions about class dynamics or about what we’re doing in class: Talk to your teacher first, but feel free to contact Katie at any time with questions, concerns, feedback, etc.
  • Questions about Best Practices and health concerns during live classes, see this page and/or contact Katie.
  • Details about barter or installment options, contact Jean. Sorry, not available when Classes are held only online.
  • Registration and/or payment questions: Contact Jean or Katie
  • Requests to move to a different class, contact Jean
  • Questions about schedules or particular dates: Ask any of us, or check on the website.

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Class schedules and locations

UPDATE: SUMMER SEMESTER BEGINS ONLINE JUNE 29 FOR 5 WEEKS

As covid-19 concerns continue in the community, our Summer session will be online only, with classes starting 6/29 and registration opening 5/25. Please see this FAQ page for details, including the possibility for Zoom classes. Feel free to send us an email with your questions. When we return to in-person classes, we'll be glad to see you for real! 

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Make-ups and missed classes

If you need to miss a class for any reason, our online music videos means makeups will be easy. As an enrolled family, you'll have access to all the recorded videos from not just your favorite teacher where you're enrolled, but all the videos, all the teachers! When we're back to in-person classes, you'll be able to schedule makeups at any class, any location. 

In the event of inclement weather, or other unforeseen circumstances (natural disasters, public health concerns, etc) causing class cancellation, we will make every effort to offer a make-up class, but will not refund for class closures that are mandatory or beyond our control.

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Weather closing policy

When our classes are online, weather isn't a worry! When in-person classes resume, if JCPS cancels classes for the day, we'll cancel for morning classes also, and notify for evening classes by 1pm. When JCPS calls for a Delayed Schedule, we'll notify of decision on morning classes by 8 a.m., and decide the afternoon and evening classes by 1pm. If you're in a class on a day that JCPS has called for a Delayed Schedule, and don't receive an email or text from us, that means the class is running as usual. We'll post that on our website and Facebook page. For Saturday classes, we'll let you know by 8 a.m. if we're cancelling.

In the event of inclement weather, or other unforeseen circumstances (natural disasters, public health concerns, etc) causing class cancellation, we will make every effort to offer a make-up class, but will not refund for class closures that are mandatory or beyond our control. 

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Health & Wellness in class: Best Practices

We want to make sure we're maintaining best practices to prevent the spread of germs when we're holding in-person classes. Please read this message from our Director about what we do, and how you can help. We all want to be safe and keep the music going!

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Holidays and public school breaks

While we're doing online music-making with videos, those will be available regardless of what day it is! If our session runs through a national holiday or public school break, we typically have classes as usual; we will email and/or text you if we're cancelling on a holiday. After we return to in-person classes, check the Latest News items on our home page for confirmation we are running as usual even though schools are closed. When in-person classes are in session, If you have an older child who is off from school on these dates, they’re welcome to come with your enrolled child to class. But pls bring a mobile device or a book for them so they'll be comfortable sitting outside the circle and not participating - safety of the littlest ones enrolled in class is paramount.

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Payments

Unless you make an arrangement with us in advance, payment is required prior to the start of classes. We can't guarantee your place in class or your access to online videos unless we have a payment or a payment arrangement.

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Withdrawals and refunds: Cancellation policy

If you let us know before classes begin, you'll receive a full refund or a credit that will automatically apply the next time you enroll. If you have already received materials for the semester, we will deduct that materials cost from your refund. For Summer 2020 classes, no refunds or credits will be available after the end of the first week, July 4.

In the event of inclement weather, or other unforeseen circumstances (natural disasters, public health concerns, etc) causing class cancellation, we will make every effort to offer a make-up class, but will not refund for class closures that are mandatory or beyond our control. 

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Visitors in class
When we return to in-person classes, you're welcome to invite your friends to join you in class once they sign up for a free session - we love sharing this magic experience with friends! We just ask that you schedule your friend's visit using the demo scheduler, so we can manage class numbers and know who to expect.

Policy when in-person classes are back in session:  Your local friends and family members with children are welcome for a free one-time visit. If you have friends or family members with children visiting from out of town, we appreciate a $10 donation per child to our scholarship fund on their behalf. We ask that they also use the demo scheduler so we'll know who to expect. Of course, grandparents are welcome any time!  

Remember, when our classes are live and in-person, if a friend enrolls and mentions your name as a referral, both of you get a $15 discount off your tuition for one semester. The referred family must be a NEW enrollment, not currently or previously enrolled. More information about our friendship discount

When schools are closed, your older children are welcome to come with your enrolled child to class. But pls bring a mobile device or a book for them so they'll be comfortable sitting outside the circle and not participating - safety of the littlest ones enrolled in class is paramount.

Note – If you’re caring for a non-enrolled child, you’re welcome to bring them for up to two visits. If they will be visiting for more than two classes, we request a donation to the scholarship fund on their behalf. Alternatively, we might consider enrolling children who are frequent visitors.

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Firearms

We respect your right to own and carry weapons, but we request that you do not bring firearms into our classroom space. Our request that you leave your firearms at home is echoed by many of our host locations, which have no-gun policies for their church or business space. Thank you for your understanding. 

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Privacy

Heartland Music Together respects your privacy and will never share, sell, or rent your personal information with third parties for their promotional use. Your email and mailing addresses will be shared only with our licensor Music Together® LLC for educational and quality assurance purposes.

Music Together LLC sends enrolled families an e-newsletter four times per year. If you prefer not to receive these emails, you may unsubscribe via a link at the bottom of each newsletter. Music Together respects your privacy and will never share or sell your email address to anyone else.  

From time to time photos or videos may be taken during class and used only for the purposes of promoting our classes on our website, fliers and/or Facebook page. By agreeing to these terms you agree to have you and/or your child's photo taken and used for such purposes. You may opt out of this at any time by notifying info@HeartlandMusicTogether.com.

In addition, you're welcome to take photos of your child in class (though we prefer that you spend class time engaging with your child!). Please respect the privacy of others in the class. If you plan to take photos that include the group, please check in advance to make sure people are comfortable having themselves or their children photographed. This is especially important if you plan to post these images using social media.

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Thank you!

Thank you for choosing Heartland Music Together as your child’s music program, and for your patience and loyalty during this extraordinary time. We strive to create the best music program that we can, one which enriches the lives of children and adults. Your choice to join us in class is what makes our Heartland Music Together community possible. Please let me know any way we can improve this program to serve you best. So, happy music-making – we’re looking forward to "seeing you" in class this summer!

Katie O'Dea, Director