Policies and essential information

 

Welcome to Heartland Music Together! Click the links below or scroll down to read our policies. Please feel free to call or email at any time if you have questions. 

 


How to contact us

Miriam Klein, Director and registered teacher (Cert 1)
Office number: 502-491-3131
Cell number: 502-558-0345
Send Miriam an email

Jean Walker, administrator and registered teacher
Send Jean an email 

Karen Ephyria, registered teacher (Cert 1)
Send Karen an email

Lorna Dries,registered teacher (Cert 1)
Send Lorna an email

Alisa Jones, registered teacher (Cert 1)
Send Alisa an email


Who to contact about:

  • Scheduling a makeup: if possible, please use the make-up scheduler. If you need to call to schedule a make-up, please contact Miriam.
  • Questions about class dynamics or about what we’re doing in class: Talk to your teacher first, but feel free to contact Miriam at any time with questions, concerns, feedback, etc.
  • Registration and/or payment questions: Contact Jean or Miriam
  • Questions about schedules or particular dates: Ask any of us, or check on the website.

Return to top


Class schedules and locations

For the most current class schedules, visit the Calendar page. If you've missed a class, please use the make-up scheduler or call in advance to schedule a make-up.

You can find directions to any of our class locations (including map links and phone numbers) with this locations link.

Return to top 

 

Make-ups and missed classes

If you need to miss a class for any reason, you’re welcome to make it up any time within the current session. However, you MUST arrange your make-up in advance; please don’t just drop in to a class! It can be difficult for teachers to have unexpected faces in class, and classes can get very crowded if too many families drop in at the last minute. If you need to schedule a makeup at the last minute, you can call our office – but  we can’t guarantee that openings will be available on short notice. 

Click here to schedule a make-up class

We frequently schedule a week of extra make-up/demo classes at the end of each semester. This is a great time to make up a missed class or bring a friend to check out the fun. If space permits, you’re welcome to attend during that week even if you haven't missed a previous class.

If you miss a class during one semester, it isn't possible to schedule your makeup for the next semester. Make-ups must be scheduled within your current semester.

Return to top

 

Weather closing policy

We'll make a decision on weather-related closings based on several factors, including whether JCPS and Catholic Schools are closed, when bad weather is expected to hit, and whether our host locations will be open on that day. In some cases, we may have to cancel classes on the basis of closures set by our host locations on any particular day.

We will decide about our classes scheduled from 9:30-1 pm by 8 am, and we'll decide about our afternoon and evening classes by 1 pm.   

If we cancel:  We'll send email and text messages to enrolled families and any scheduled demo families. We'll also post on our Facebook page and this website, and we'll update the voicemail message on our office phone (502-491-3131). Any time we cancel a class due to weather, we'll add an extra class to the end of the term so you'll still get the same number of classes. We also invite you to schedule a make-up any time we have class in session and you don't feel safe coming to class. We want you to be safe!

Return to top

 

Holidays and public school breaks

If our session runs through a national holiday or public school break, we typically have classes as usual. If you have an older child who is off from school on these dates, they’re welcome to join us in class. (We love to see our “graduates,” who are now in preschool or elementary school!) Please let us know in advance who to expect.

Return to top 

 

Payments

Unless you make an arrangement with us in advance, payment is required prior to the start of classes. We can't guarantee your place in class unless we have a payment or a payment arrangement. We welcome split payments and other financial solutions to help you manage your budget. Please ask!

Return to top



Withdrawals and refunds

We make schedule and financial decisions based on the information we have at the start of classes, and when people withdraw after the start of classes, this can cause us some financial consequences as well as scheduling headaches. Our withdrawal policy reflects this reality.

Withdrawals prior to the start of class: full credit or refund, provided you haven't received your family materials in advance or you return them in new condition. 

Withdrawals during the first three weeks of class: refund or credit of half your tuition fee. 

After the third week of classes, no refunds are given. However, if you have special circumstances, please let us know right away. We’ll do our best to honor your needs as well as ours.

Return to top



Visitors in class


You're welcome to invite your friends to join us in class - we love sharing this magic experience with friends! We just ask that you schedule your friend's visit using the demo scheduler, so we can manage class numbers and know who to expect.

Your local friends and family members with children are welcome for a free one-time visit. If you have friends or family members with children visiting from out of town, we appreciate a $10 donation to our scholarship fund on their behalf. We ask that they also use the demo scheduler so we'll know who to expect. Of course, grandparents are welcome any time!  

Remember, if a friend enrolls and mentions your name as a referral, both of you get a $15 discount off your tuition for one semester. The referred family must be a NEW enrollment, not currently or previously enrolled. More information about our friendship discount

Note – If you’re caring for a non-enrolled child, you’re welcome to bring them for up to two visits. If they will be visiting for more than two classes, we request a donation to the scholarship fund on their behalf. Alternatively, we might consider enrolling children who are frequent visitors.

Return to top

  

Firearms

We respect your right to own and carry weapons, but we request that you do not bring firearms into our classroom space. Our request that you leave your firearms at home is echoed by many of our host locations, which have no-gun policies for their church or business space. Thank you for your understanding. 

Return to top 

 



Privacy

Heartland Music Together respects your privacy and will never share, sell, or rent your personal information with third parties for their promotional use. Your email and mailing addresses will be shared only with our licensor Music Together® LLC for educational and quality assurance purposes.

Music Together LLC sends enrolled families an e-newsletter four times per year. If you prefer not to receive these emails, you may unsubscribe via a link at the bottom of each newsletter. Music Together respects your privacy and will never share or sell your email address to anyone else.  

You're welcome to take photos of your child in class (though we prefer that you spend class time engaging with your child!). Please respect the privacy of others in the class. If you plan to take photos that include the group, please check in advance to make sure people are comfortable having themselves or their children photographed. This is especially important if you plan to post these images using social media.

Return to top


Thank you!


Thank you for choosing Heartland Music Together as your child’s music program. We strive to create the best music program that we can, one which enriches the lives of children and adults. Your choice to join us in class is what makes our Heartland Music Together community possible. Please let me know any way we can improve this program to serve you best. So, happy music-making – we’re looking forward to seeing you in class!

Miriam Klein, Director